|
|
|
For
information on Charity Choice's Online
Donations Service in association with
The Co-operative Bank Plc please view
our questions below, these are split into
sections for charities
and donors, as well
as details about us
and out terms and conditions.
|
|
FAQ's -
For Charities
1
Our charity is not listed on www.charitychoice.co.uk
- can we register for the Online donation Service?
Yes!
Simply complete the secure online donation
registration form. Provided you are a
UK registered charity*, you can register for the service with us. Please note that any application received goes through eligibility checks with regards to your charitable status and information supplied.
* Please note that at this stage we do not accept Northern Ireland registrations
|
|
|
2
My charity already has its own online donation
service so why should I participate in this
one
 |
FREE
extra exposure for your charity- Charity
Choice has on average 142,000 visitors every
month. |
|
NO
fees -we do not charge a registration fee, a monthly fee, nor do we charge a commission off any money donated! |
|
No
credit card transaction fees for the
donor. We pay these! |
|
|
|
3
Do I have to set up a dedicated bank account?
No, all donations received via the Charity
Choice online donation service will be sent
securely to your existing bank account (provided your bank account accepts BACS payments). |
|
|
4
How much information on the donor will
be available?
Via our online administration facility
you will be able to access the full name and address of the donor unless, of course, the donor
has chosen to remain anonymous. You can also access their Gift Aid declaration. We do not store further details such as email addresses at this stage.
|
|
|
5
How does a potential donor use the service
to donate to a charity?
If a charity has registered for the FREE
online donation service a "Donate
Now!" button will appear next to
their charity name on the results list
(If the charity has an expanded details
page on the Charity Choice website they
will also have a ''Donate Now!" facility
on this page). The potential donor simply
clicks on the Donate Now button, selects an amount to donate, follows the prompts and clicks
submit.
|
|
|
6
Will I be able to monitor donations received
for our charity?
Yes! Once the Donate Now button becomes
active an email will be sent to the person
at the charity who registered for the
service. The email will contain a username
and password. These allow access to the
transaction monitoring system where the
records from any donations and donor details
such as name and address are kept. To
access the monitoring donation system
click here. The registered contact
can then keep track of any donations and
access donors address details in order
to support your Gift Aid. You can also view
your account details. Please note if a
donor decides to be anonymous you
will only be able to view the amount donated.
|
|
|
|
7
How long will it take for my charity to
receive its donation?
The Co-operative Bank will begin processing
the donation as soon as it has been submitted. Please allow 3- 5 working days for your
transaction to be processed and deposited
into your account. The donation goes directly
into your bank account. The donation will appear on your bank statement as 'Charity Choice' or 'Co-Operative Bank Charity Commission'.
|
|
|
8
Does my charity have to claim Gift Aid?
Yes unfortunatly we do not claim Gift
Aid on your behalf. There
is an option for donors to choose GiftAid
when they donate online. If they have chosen
this option your charity will need to claim
back the GiftAid. If you are unsure how
to do this visit HM
Revenue and Customs for more information. |
|
|
9
Can I link to my charity's Donate Now page
to my own site?
Yes! Simply copy the web address of
your donation page on Charity Choice and
add it to your own website. To find out
more information
on adding you own DONATE NOW button, click
here. |
|
|
10
How can I add additional information to
our charity's Donate Now page?
We understand the importance of encouraging
potential donors to give. By providing extra
information about your charity it gives
the donor more reasons to give to your charity.
We can offer your charity the option of
adding text (with your logo at an extra charge) to your existing free donation
page at a small fee or we can provide you
with a bespoke donation page, this can be
designed to integrate seamlessly into your
own website. We offer a special 10% introductory discount to all new registrants.
If you have booked an intermediate donation
page and need to send us text for your page
please submit text using this link. |
|
|
11
My charity is considering building its own
online donations service so why should I
participate in this one?
|
It's
FREE! |
|
A
cheaper and more robust alternative
to any service you could commission
yourself |
|
An
immediate source of donations |
|
No
transaction costs* |
|
No
commision charges |
* Please note that from January 2008 the service and associated costs will go under review. Please be assured though that if there were to be any changes or charges, all of our charities woul dbe given ample notice.
Good
quality, secure online donations systems
are expensive to set up and administer.
Apart from the initial build costs which
could run into tens of thousands of pounds,
you will also need to pay ongoing hosting
and administration fees, as well as transaction
fees to the card issuers.
There are no
hidden fees. All you have to do is supply
us with the details of the bank account
into which you would like transactions
to be processed, together with relevant
information and images to make up your
donation page.
Before
committing to the expense of building
and maintaining your own donations service
why not consider the benefits of allowing
Charity Choice to set this up for you.
You will then be able to control your
costs without losing the obvious benefit
of being able to receive donations online
and monitor who they are coming from.
|
|
|
12
My charity is already registered with or
considering using another online donation
service so why should I swap to or choose
this one
|
FREE
exposure for your charity- Charity
Choice has on average over 140,000 visitors per
month. |
|
NO
administration or hosting fees - If
your charity has already invested
in this type of service then you are
probably paying ongoing hosting and
administration fees as well as transaction
fees to the card issuers. |
|
No credit card transaction fees nor commission charges-
you get the full donation! |
|
Be
part of a large network of charities
offering online donations - We, along
with Co-operative Bank will be marketing
the website to ensure your charity
is seen by as many potential donors
as possible. |
Charity
Choice is already well established
as the leading online reference source
for both the general public and professional
legacies advisors and currently receives
over 140,000 visitors each month. Charity
Choice is also known as the "The
Encyclopaedia of Charities" and contains
over 10,000 entries for charities throughout
the UK presented in an easily searchable
and user friendly format.
Charity
Choice is listed as a useful resource
within The Rough Guide to a Better World,
published by Rough Guides in association
with The Department for International
Development. 2 million copies of this
publication have so far been distributed
free of charge via post offices throughout
the UK and a reprint is currently in production.
Other
online donations services charge transaction
and administration fees for processing
online donations, commonly anything upwards
of 5%. Charity Choice and The Co-operative
Bank are committed to charging NO ADDITIONAL
TRANSACTION OR ADMINISTRATION FEES.
|
|
|
13
Why should I pay for an enhanced donation
page when I have text about donating on
my current Charity Choice entry?
By clicking on the 'Donate Now' button donors
may bypass the main charity contact details
page in order to fast track their way through
straight to the donation page. Search results
can also be ordered by those with an online
donation facility and these are ordered
by the type of donation page that has been
booked. It is important for donors to view
as much information as possible about your
charity so that they can be fully aware
of the impact their donation will have.
|
|
|
14
Is the Charity Registration page secure?
Definitely. Sending your bank details to
us is secure and this is shown by the URL
"https:" Please note however
that this page does contain both secure
and non secure items. When you go to
the Online Donation registration
page the page asks whether you want to display
non secure items, if you click 'Yes' then
the padlock disappears and non secure items,
top part of the page,(such as images for
linking to other pages) will be displayed
as well as secured items. If you click 'No'
then a padlock will be displayed
but not non secure items. |
|
|
|
FAQ's
- For Donors
1
Is it safe to donate online?
The Charity Choice online donations service
is completely secure and uses an advanced
encryption technology provided by Secure
Sockets Layer (SSL), a recognised authentication
and encryption software. This means that
the site encrypts all of your personal
information, including your credit card
number, name, and address, so it is unreadable
to anyone outside the transaction process.
For more information, please
read our Privacy & Security Statement. The site now also supports Verified by VISA (VbV) / MasterCard Secure Code (MCSC).
For more information on these security features, please contact your bank directly or:
Secure Code by MasterCard:
http://www.mastercard.com/uk/merchant/en/security/what_can_do/SecureCode/index.html
Verified by VISA:
http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/mainjsp
|
|
|
2
How and when does my donation get to the
charity of my choice?
The Co-operative Bank will process your
donation through your debit or credit card
company immediately after you submit your
details. Please allow 3 working days for
your transaction to be processed. |
|
|
|
|
|
|
4
Will I receive a confirmation that my
donation has been processed?
Yes, you will receive an email confirmation
once you have donated. This is sufficient
to serve as a receipt for tax purposes.
Please print this out and keep this for
your records.
|
|
|
5
What will I see on my bank statement?
Your bank statement will show the words
"Charity Choice" along with the
donation amount. |
|
|
6
I'm still not sure I feel comfortable donating
online, is there any other way I can make
a donation or give to charity?
You can contact the charity direct from
the website using the contact details available
and arrange to donate via another means. Alternatively, if you do not wish
to make a cash donation but would like to
donate goods or services to a charity please visit
www.goodwillgallery.co.uk.
When replying to charities please mention
that you saw their entry on the Charity
Choice website. |
|
|
7
What if my favourite charity has no donation
button?
All charities listed on www.charitychoice.co.uk
are invited to opt in to receive a free
online donation button. Please contact us
if your favourite charity does not have
a 'Donate Now' button at onlinedonations@waterlow.com
Please state the charity name and its charity
registration number. We shall then contact
the charity and let them know that they
are missing out on valuable donations by
not registering to receive donations via
Charity Choice. You may also, of course,
contact the charity directly to let them
know your intentions. |
|
|
8
What if my favourite charity is not within
Charity Choice?
Charity Choice contains over 10,000 charities
within its database. If your favourite UK
registered charity is not listed, please
email us the registered charity number and
the name of charity and we will endeavour
to get your charity listed. Please email
us at charitychoice@waterlow.com. |
|
|
9 What
is Gift Aid?
Charities can now claim back the tax paid on donations from the HMRC. The money that you donate to the charity is money that you have already paid tax on, so by Gift- Aiding it, your charity can reclaim that tax. Gift Aid is calculated at the basic- rate taxpayer’s pay, which is currently 20%.
Using Gift Aid means that for every £1 you give, the charity can claim an extra 25p. So, for every £100 you give to your charity they will be able to reclaim a further £25 from HMRC. |
|
|
10
Can I make an anonymous donation?
Yes! You may choose not to disclose your
details and still give to the charity of
your choice. We are committed to protecting
your privacy. This means that the charity
knows the amount donated but does not receive
any other contact information about you.
Please be aware though that if you choose
to remain anonymous the charity will be
unable to reclaim Gift Aid from Her Majesty's
Revenue and Customs. See What
is GiftAid? for more information. |
|
|
11
Will you protect my privacy?
Yes. No information is passed on. Please see our Privacy
and Security Statement within our terms
and conditions for more information. |
|
|
12
What are the advantages of donating online
via Charity Choice?
|
Neither
Charity Choice nor The Co-operative
Bank Plc. charge for
processing or administering your donation. |
|
We
have over 10,000 UK registered charities
in our database. |
|
Peace
of mind - 100% secure online payment
facility. |
|
No
credit card or debit fees |
|
No
transaction fees |
|
|
|
|
13
Does either Charity Choice or The Co-operative
Bank Plc. take a cut of the donation processed?
No, unlike some other online donation
services neither Charity Choice or The
Co-operative Bank make any charge for
processing online donations.
|
|
|
|
14
What are my payment options?
You can make your donation using all major
credit cards including Visa, Switch, Electron,
Master Card and Diners Club. Please note
that we do not accept American Express.
If you would like to donate by cheque
or cash please contact your favourite
charity directly using the contact information
within the Charity Choice website.
|
|
|
15
What are the card issuer charges?
Currently Charity Choice and the Co-operative
bank pay all card issuers charges
so the charity gains the full donation value.
We are the only online donation facility
that is a 100% free service. |
|
|
16
Can I set up a monthly amount to donate?
No. Currently the service only allows you
to make one-off donations, as a future
development we are looking to extend this
service to make a regular monthly donation.
|
|
|
17
Is there a minimum donation amount?
No, there is no limit to the donation amount. |
|
|
18
What if I have a problem making a donation?
If your donation has been declined,
please check the following:-
|
That you have entered in all your card, name and address details 100% correctly as stated on your card and card statement |
|
That you have sufficient funds and your card is active. |
|
That the address stated is the address where the card is registered to. |
|
That you have no spaces between the numbers |
If your transaction is successful, a page verifying this will come up plus you will receive an email thanking you for making the donation. If you do not receive this email nor if the money has not yet left your account within 3 working days of making the donation, this means that the transaction was declined. We would not know the reasons for this, you will need to contact your bank direct. Please contact your bank/card issuer. |
|
|
19
Can I cancel my donation?
No! All donations made through Charity Choice
are non-refundable. However, if there is
an error on your credit card please contact
us.
|
|
|
|
FAQ's
- About us
About
Charity Choice
Charity Choice, the Encyclopaedia of UK
Charities, has been in circulation for
over 17 years and online since 1998. We
are highly regarded as the UK's leading
charity reference publication providing
comprehensive information about charities
activities to both the public and professional
wills and trusts advisors. Charity Choice
aims to ensure that donors and those preparing
wills are able to easily find a charity
that matches their chosen criteria.
|
|
|
About
The Co-operative Bank.
The Co-operative Bank is a British Clearing
bank founded in 1872. It is renowned for
its ethical stance and is a major player
in the UK Charities sector. It is owned
by The Co-operative Group plc, a longstanding
and trusted retailer with its roots in the
Co-operative movement. Visit The
Co-operative Bank Plc |
|
|
How
do I contact you?
For further information about Charity Choice's
online donations service please email onlinedonations@waterlow.com
or call 020 7566 8249. |
|
|
| To
contact The Co-operative Bank dedicated charities team for further information on
other services they offer, please email
Tim Coppen. |
|
|
|
FAQ's
- Online Donations Service Terms and Conditions
Terms
and Conditions
Use of the Charity Choice website and any
of its services implies acceptance of the
following Terms and Conditions. Please read
this page carefully. |
|
|
About
Charity Choice and the online donations
service
The Charity Choice website includes a
comprehensive directory of over 10,000
contact details of registered UK charities.
All listed charir
details to obtain a listing. Assuming
that such charities fulfil our normal
selection criteria we shall addities are eligible to participate
at no cost to themselves in the Charity
Choice Online Donations Service, developed
by Charity Choice in association with
The Co-operative Bank Plc. Registered
charities who are not listed in Charity
Choice are also invited to submit the them to
our database and they will become eligible
to participate in the online donation
service. All charities on the Charity
Choice database are invited to participate
in the service by registering online via
our website. We shall continue to publicise
the service to those charities who have
not yet chosen to participate. Charity
Choice includes details of charities with
similar names and the branch offices of
the same charity. It is the users responsibility
to ensure that they select and donate
to the charity they intended. We cannot
accept responsibility for any use a charity
makes of the donations made through the
Charity Choice Online Donations Service.
|
|
|
Fees
and transaction charges
Neither Charity Choice nor The Co-operative
Bank Plc. charge any fee for charities having
an online donation service. We also do not
deduct the card issuer charges off the donation.
CharityChoice and the Co-operative Bank
pay these charges. This will go under review from January 2008. |
|
|
Unauthorised
card use
When a donation is made the transaction
is final and not disputable unless unauthorised
use of your payment card is proved. If you
become aware of fraudulent use of your card,
or it is lost or stolen, you must notify
your card provider in accordance with its
reporting rules. |
|
|
Password
security
Charities who register to participate in
the Charity Choice Online Donations Service
will be given the opportunity to access
their own secure part of the site using
a password. Charities are responsible for
protecting the security of their password.
If you become aware of any unauthorised
use of your password please contact us immediately
via email onlinedonations@charitychoice.co.uk
or telephone 020 7566 8249. |
|
|
Privacy
Policy
Charity Choice is a product of Waterlow Legal & Regulatory Ltd. whose Privacy Policy forms part
of these Terms and Conditions. By agreeing
to these terms and conditions you are also
agreeing to the way in which we might use
your personal information under that Policy.
To read the Waterlow Legal & Regulatory Ltd Privacy Policy
please click
here. |
|
|
|
Security
Policy
The Charity Choice online donations service
uses an advanced encryption technology
provided by Secure Sockets Layer (SSL),
a recognised authentication and encryption
software. This means that the site encrypts
all of your personal information and card
details so that it is unreadable to anyone
outside of the transaction process.
Full
card details are not stored by Charity
Choice on our servers. However, card details
are initially stored by our payment provider HSBC
Merchant Services in partnership with
The Co-operative Bank for the purposes
of processing your donation. Information
that is stored by Charity Choice about
individual donations is not made available
to other organisations or companies without
your express consent. If given your details
may be used by the Wilmington Group; to
email you with information about www.charitychoice.co.uk
or other relevant products and services;
to contact you to discuss, confirm or
check your donation details or to use
in aggregate form that is not personally
identifiable for analysis.
|
|
|
Limitation
of Liability
In no circumstances will Charity Choice
be liable for any claims, costs or damages,
whether direct or consequential, arising
as a result of your use of the online donations
service or your inability to do so, your
reliance on any content and/or goods and
services associated with the site or any
breach of these terms and conditions. |
|
|
Changes
to these Terms and Conditions
Charity Choice reserves the right to modify
or replace these terms at any time. Any
change shall be effective immediately it
appears on the site. You will be deemed
to have accepted these terms each time you
use the service. |
|
|
Jurisdiction
These terms and conditions are governed
by English law. |
|
|
